Privacy Policy

We collect information to provide and improve our Services. This includes:

Information You Provide

• Account Information: Name, email address, and password when you create an account
• Profile Information: Display name, avatar, and other optional profile details
• User Content: Characters you create, conversations with AI, stories, and other content
• Payment Information: Billing details processed securely through Stripe
• Communications: Information you provide when contacting our support team

Automatically Collected Information

• Device Information: Device type, operating system, browser type, and unique device identifiers
• Usage Data: Features used, pages visited, actions taken, and time spent on the Services
• Log Data: IP address, access times, and referring URLs
• Cookies: Information collected through cookies and similar technologies (see our Cookie Policy)

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent or unauthorized activities
• Personalize and improve your experience
• Train and improve our AI models (see Section 4)
• Comply with legal obligations

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third parties who help us operate our Services (e.g., Stripe for payment processing, cloud hosting providers)
• Legal Requirements: When required by law, legal process, or government request
• Safety: To protect the rights, property, or safety of ManaChat, our users, or the public
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given us permission to share your information

How AI Uses Your Data: When you interact with AI characters, your conversations may be used to:

• Generate responses to your inputs
• Improve AI model quality and safety
• Develop new features and capabilities
• Enforce our content policies and Terms of Service

Data Processing: We take steps to protect your privacy when using data for AI training:

• Data is anonymized and aggregated where possible
• Personal identifiers are removed from training data
• Sensitive conversations may be excluded from training datasets
• We implement technical safeguards to prevent model memorization of personal data

Content Review: Our team may review conversations to ensure safety, enforce policies, and improve our Services. This review is conducted with strict confidentiality protocols.

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information (subject to certain exceptions)
• Data Portability: Request a copy of your data in a structured, machine-readable format
• Marketing Opt-Out: Unsubscribe from marketing emails using the link provided in each email
• Account Deletion: Delete your account through your account settings

To exercise these rights, please contact us at the address provided in the Contact section below.

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information.

We retain your personal information for as long as necessary to provide the Services and fulfill the purposes described in this policy. This includes:

• Keeping your account active and functional
• Complying with legal, accounting, or reporting requirements
• Resolving disputes and enforcing our agreements

When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, except where retention is required by law.

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls limiting who can access personal data
• Employee training on data protection practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your country.

When we transfer data internationally, we implement appropriate safeguards to protect your information in accordance with applicable law.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last updated” date.

We encourage you to review this policy periodically for any changes. Your continued use of the Services after any modifications indicates your acceptance of the updated policy.

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@manachat.com

For data protection inquiries, you may also contact our Data Protection Officer at dpo@manachat.com.